Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Customers pay for the cost of any return shipping charges

A 5% restocking fee applies to all returns.

Due to the nature of our products, we have very strict return rules.  To be eligible for a return, the following rules apply:

  • your item must be in the same condition that you received it
  • Due to health and safety reasons, we cannot accept return of any products that have had the product packaging opened.  If you want to return the product, please make sure you do not open the product packaging.
  • You’ll also need the receipt or proof of purchase.

To start a return, you need to first contact us at info@hydrogenix.co.nz. Please note that returns will need to be sent to the following address at your cost: 1035 Beach Road, Torbay, Auckland 0630

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@hydrogenix.co.nz.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@hydrogenix.co.nz.